Why do I need an E-commerce account?
There are several advantages of having a Sentera E-commerce account, either it is a private person, a non-active company in the HVAC business, or a HVAC professional. You can always see prices, available stock of our products, and their next delivery date. You can easily select an article and put the desired quantity in your shopping basket. When paying, you get an automatic overview of your order, the delivery address, and the invoice address. We immediately receive your order and we ship it to you as soon as possible. You can download your entire order history at any time you like. Should you have a complaint, you can easily submit a claim in the e-commerce tab. You can also change your account details yourself. In summary, a Sentera e-commerce account eliminates the need for excessive mailing and calling, and you can spend the time saved in other ways.
Professional account settings Private account settings
From your E-commerce account you can “Submit a claim”. Various claim options can be selected. For example, you can choose to claim a credit note or claim a warranty. Depending on the selected claim type, it is possible to upload more detailed information, to add a personalized message, to upload images or other documents.
In “My Account” section, next to your personal or company data, you can also see delivery terms and financial information. It provides more detailed information about your payment conditions, your credit limit and open invoices.
It is also possible to choose some products and add them to your list of “Favorite articles”, via the “Add to favorites” button next to the product.
You are also able to see a list of your orders in “My orders” section. There you can find detailed information about your Sentera orders. Pending orders are visible in the tab “Open orders”. Orders that have been delivered in the past are visible in the tab “Closed orders”. From here, you can also download a copy of the order's invoice and delivery note.
However, there are some differences, depending on the account type, that you choose to register with. As a private person or a non-active company in the HVAC sector, you get all of the options mentioned above. If you register as a HVAC professional, there are a few benefits that you will receive. You will have additional options to "Generate your price list" and to receive "Long term preferential origin declaration"